We strive to make our customers satisfied with the products they’ve purchased from us. If you’re having trouble with a premium product or believe it is defective, and/or you’re feeling frustrated, then please submit a support ticket to report your defective product and our team will assist you as soon as possible. For bugs/errors, please provide the link and/or a screenshot of the issue with your ticket.
You'll get a full refund if the product you’ve purchased is:
- Completely non-functional.
- Found a serious error that caused the system failed and we refused to provide a solution. (A solution can take time based on specific issues)
- And you’ve submitted a support ticket or email but you didn’t get any response in 48 hours (business days only).
- And/or product main description was fully misleading.
We also reserve the right to refuse a refund request in the following situations:
- You have changed your mind about an item/subscription.
- You bought an item by mistake and the product(s) was sent/already downloaded by you.
- The product(s) was bought by your employee or inmate from your PayPal account to which he/she had legal access.
- You refused our support staff to access your server or website to investigate our product you are having issues with.
- It has expired more than 3 days after purchase and you even didn’t have any support ticket with a real issue.
- We don’t offer any refund for any item that you buy/bought at a discounted price. The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds.
- No refund will be offered for any item (even if it was bought at a regular price) while any discount offer is running on our site. Your refund request will be evaluated after the discount offer/campaign ends.
We offer a full or partial refund within 7 business days starting from the moment when the member makes the payment. In this case, we have the right to ask questions for the refund and also we have the right to NOT offer the refund if we see it reasonable.
Please also note that:
If you got a refund you cannot use the downloaded premium product/scripts or any part of the script anymore.
- Refunds can take up to 14 days to reflect in your account.
- Please contact us if you need further information.