zCart Multivendor E-commerce Marketplace (Vendor functionality)

  • Sabrina Lucky
  • 5 months ago
...
5 min read

zCart Multivendor E-commerce Marketplace (Vendor functionality)

zCart marketplace is a multi-vendor e-commerce site that includes multiple vendors selling their products and services. Essentially, it is similar to an online mall that houses multiple vendors. In this model, the marketplace operator connects buyers and third-party sellers and receives a subscription fee and commission in return. The multi-vendor store gives shoppers a vast catalog to choose from and provides sellers with a bigger base of ready-to-buy customers. And the marketplace owner(admin) has full control over the marketplace.

Seller’s Registration process:

In zCart there is a separate vendor landing page. Vendors can register from the selling page. During registration, vendors need to select a subscription plan. Vendors can choose the plan according to their needs. Admin can create the subscription plans for the vendor. And after the registration, every vendor will require manual approval from the admin/platform to get live. If the admin deactivates this option then no need for verification. They can start selling in minutes without any manual approval or anything.

Note: Admin can turn off the subscription features completely. When the subscription is disabled vendor can just register without choosing a plan.

Seller Dashboard:

The merchant/seller dashboard will be ready as soon as they are registered and will get a shiny and comprehensive dashboard to manage the business effortlessly. Vendor can manage their staff, inventories, warehouses, shipping zones, taxes, handle orders, manage disputes and refunds, communicate to buyers, Promotions, and everything they need.

Catalog:

Vendors can also contribute to building the catalog if the admin allows it. The vendor can add new products from their dashboard. And the Limits depend on their chosen subscription plan during registration. Sellers also can add attributes for categories from their dashboard. It can be determined if a product or not if an item requires shipping or not and also can set a minimum and/or a maximum price for a particular catalog product. This feature can protect the marketplace from fraudulent listings with an unrealistic price.

Create Listing:

After adding products they need to add those products into inventories for uploading products into the marketplace with descriptions. Sellers will add a product key features list for their listings that will be displayed on the quick view windows and also on the product detail page. Products added by a vendor will be also available to other vendors to create listings. Since the marketplace has multiple vendors selling different products, the price of the same product will vary from vendor to vendor. The customer can compare products from different sellers and can purchase the necessary things. Also, a seller can set a minimum order quantity for their listings. Buyers can’t order below this number. Helpful for bulk items or collections. Also, vendors have full freedom of bulk import in the inventory.

Important: Once a listing has been created using the catalog product created by the vendor. The vendor can not edit the catalog product, even if it's created by himself. Its because other vendors can be affected by this action. Only admin or admin staff can edit the catalog.

Full Control Over the Shop:

The vendor will have full control over the shop configuring and other shop-related settings. They can constantly customize their store settings, and information desk and make product reviews visible to other customers. Store insight is a very important part of online business and here sellers can add your business performance, manage customer traffic, track sale records, and also manage the store pages. Vendors can customize their store traffic by making it private or public if they want to. Also, they can add staff members to manage the business. They can manage their staff. A seller can create his own user roles and set permissions for that role.

Maintenance Mood:

The vendor can set the store on maintenance mode to hide all the listings and store pages from the visitors. Helpful for a small vacation from the business. If he wants to close her account permanently, then he can deactivate or remove her listings entirely but hold on to his account for future use. Before you close any vendor account permanently, please cancel and remove his listings and resolve all transactions.

Payment option:

The seller can set a variety of payment options to allow buyers to choose from. They need to configure one or more marketplace-enabled payment methods to accept payment from buyers. And admin can set the enabled payment system for the marketplace. By default, the system is configured like the vendor can receive all the payments from the marketplace after the shopper’s purchasing but the admin can change this system if he wants. Then the admin needs to use Wallet to get all payments by the customers directly to him. Then vendor will request to payout

How to handle order:

zCart notifies the vendor by email when they receive an order. They can change the notification settings in their account settings. After receiving the notification they can handle the order. From the seller dashboard, they will be able to see all the order statuses. Like-

  1. 1. All orders
  2. 2. Unpaid Orders.
  3. 3. Unfulfilled Orders.
And vendors can mark paid of the unpaid orders and also make fulfillment if needed. Then they can select the shipping carrier and update the order tracking number so that customers can track the order shipment. Sellers also can send a notification to the customer about the update.

Assign Delivery Boys:

Vendors can have delivery boys to deliver the orders. From this section, vendors can manage delivery boys. . It helps them to manage deliveries of orders in a hassle-free manner. can assign the delivery boys for order and after assigning if needed they also can change the delivery boy.

Important: You’ll need to have the zCart Delivery Boy app and configure it, so that vendor's delivery boys can have access to the orders assigned to them. Delivery boys will not have access to the web panel.

Discount Coupons :

Vendors can organize and design discount coupons for the customers which bring traffic to stores and help increase sales. Vendors can provide special offers of gift-wrapping or custom-packing(Addon) the products of their customers. They can offer free shipping, which can easily catch buyers’ eyes. Buyers still will be able to choose from other premium shipping options. Offering a nice gift wrap can easily make a huge difference and help vendors to get more buyers.

Shipping zone and Rates:

Sellers can create shipping zones and set shipping rates for the zone. But they will be able to include active areas only in their shipping zones and the admin set the active area. Here, they have all kinds of shipping options so they can select which goes best for their product shipping and where they want to ship it. The shipping options can be based on price ranges or the weight of the items in the cart. The system will detect the location of the buyer and show the shipping options available for the zone. The vendor can create and link the shipping carrier with the options. Buyers will see the carrier name when shopping.

Cross-selling:

Cross-selling is the process of encouraging customers to purchase products or services in addition to the original items they intended to purchase. In zCart Marketplace Vendors get this amazing feature to add related products when uploading a product. It's important not only because it boosts revenue, but also because it increases customer satisfaction, builds engagement, and helps to create a solid and lasting customer relationship. It also provides benefits to the new customers by offering them the right comparable higher-end product. It helps increase the revenue without any recurring cost. In zCart the admin or vendor gets this option to add the related item when uploading a product to the marketplace.

Live Chat(addon):

Communicating with customers is necessary so zCart allows vendors the option of chatting live with customers, answering their questions, and getting their reviews

Suppliers account and Warehouse:

Vendors can create supplier profiles to get frequent supplies from them, this will help the system to give sellers more insights about their business. Also, they can do the list of their warehouses to manage their stocks

Dynamic permission-based user roles:

Sellers have full control over their users. They can create a new user role and give a set of permissions to limit the access for users for this specific user role. They only can not access or modify users who have more privilege than them and can only create users with less privilege than themself.

Support Desk:

  • Ticket System: In zCart you can find a complete support ticket module for vendors to get support from the marketplace owner/admin.
  • Messages: Messages: Vendors get a full-featured message INBOX, receive, and send emails right from the application dashboard.
  • Refunds & Disputes: For customers, zCart has a Refunds and Disputes management system. If the customer is dissatisfied then they can request a refund. The vendor can initiate a refund if the buyer needs it. And shoppers can create a dispute against an order. In zCart system has a complete dispute management system to support buyers

Reports:

  • Sales by Months: Vendors will get sales reports based on months
  • Top selling items, categories, and suppliers: Seller can most popular items list, categories, and suppliers. This report will help vendors to get ready for the future
  • Top/Returning Customers: Vendors get their customer list who spends more in their store and customer who bought multiple items from them. This will help vendors to offer discounts to the most valuable customer.
  • Financial State: Financial insights with detailed breakdown reports like the total amount of sales, discounts, and refunds for the given period of time.

Conclusion:

zCart offers endless possibilities to make this platform accessible to make small businesses go big. It comes with a simple but effective web-based setup wizard along with detailed guidelines on the installation processes and configurations. With an extensive Z-Cart dashboard, vendors can control every aspect of their marketplace. Once you use this platform you’ll realize that starting an online marketplace has never been easier.

If you’re planning to open your dream online marketplace where vendors can sign-up and list their products, you won’t find a solution like Z-Cart e-commerce multi-vendor software. No coding knowledge is required for this exquisite marketplace, which might sound skeptical. But it’s true. It supports both national and international vendors by modifying every theme and feature so vendors don’t hassle with their online business. But remember admin has full control over the marketplace. He can set the vendor's permission for a module.

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